Refund policy

Refunds/Exchange Policy

Due to the nature of our products and the health of our customers ALL SALES ARE FINAL unless you have received the wrong item, if so contact us immediately so that we can evaluate the issue and make it right.

Defective Items

In the unusual event that you receive an item damaged or faulty we will exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days. Email us at lashesbykillem@yahoo.com with your Name, Order Number, and a clear photo of the product.

*PLEASE NOTE: OUR LASHES ARE HANDMADE, THEREFORE EACH CAN BE SLIGHTLY DIFFERENT.